FNF Both Parents Matter Cymru



Due to operational difficulties we are currently unable to provide a full Helpline service.

Please email using the 'Contact Us' facility on the black menu bar above or call 07530382809 to speak with someone. We are unable to provide a 'call back' facility on this number.


Crisis of Care is worse in Wales


About our charity 

We help parents and grandparents who are being pushed out of the lives of the children they care about. We give you information, support and advice to try to make things better. 




 If we've helped you please help us by donating here:

 Make a donation using Virgin Money Giving


Make a regular contribution by clicking on the 'Friends' link in the black menu bar above.



How we can help

  • Call our HELPLINE on 07530382809 Monday to Friday 10am to 7pm (excl. Bank Holidays) for immediate support. Aternatively please call on the standard Helpline number 08456 004446 


  • Come to a face to face SUPPORT MEETING across Wales. All are registered with the Law Society's charity Law Works Cymru as Legal Advice Clinics. You should be able to get FREE legal advice from a specialist family solicitor at the meeting. Please look at the locations and dates on the left hand side of this page.



Useful resources and tools


Many people who come to us for help tell us that they havent tried mediation because the other parent will just ignore any approach. Sadly we know this is often true BUT we still say that you should try as hard as possible to give it a chance. It's also a good idea for 2 other reasons - firstly, you MUST get a mediator to 'sign off' most applications to the Family Court and secondly because mediators are unlikely to be accused of harassment when trying to propose arrangements for you to see the child/ren.

To find a family mediator near you visit the Family Mediation Council website 

  • CAFCASS Cymru Parenting Plan

Use this to propose arrangements for the care of your children 

Click here to download the plan.


We strongly urge you to think of any possible way to avoid going to Court. It is often expensive and unpredictable. If you MUST use the Family Court you can apply for a Child Arrangement Order by completing a C100 document. The Custody Minefield website is a hugely valuable resource for Family Court information.


The Custody Minefield website

 How to complete a C100 Court Application 


If you are on benefits or a low income you may be able to apply to the Court at a reduced fee or free of charge 

Download the EX160 here


We promote the DWP "Sorting out separation" resource. 



Help and support for separated families
Branch website system developed for Families Need Fathers Both Parents Matter Cymru by Ideas Into Reality